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Your top questions answered

  • Navigate to the Media tab.
  • Double-click on the track you wish to manage.
  • Scroll down to the Artwork section.
  • Double-click on the image you've already uploaded.
  • Select a new image from your local storage and wait until it's uploaded.
  • Save your settings.

If your track has already been released through Winamp Distribution or is part of a Collection, pleasecontact usso we can help you change your artwork.

If your track has received a Copyright Infringement status, click on the "Copyright Infringement" status and select Contact Support.

You cannot modify the track metadata during the moderation process, as the information you provided is actively being used to assess your track's eligibility for the monetization service you submitted it to.


It is not possible to delete a track that has been submitted and is actively being used in any monetization services. In some cases, like for example Distribution, in order to delete a track, you first need to request a take down.

If your track is already being used for one of our monetization services, navigate to the knowledge base of the relevant monetization service to learn how to take down and delete your track.

If you are facing problems uploading your tracks, it is probably due to a technical issue or because a copyright check needs to be made.

You may encounter one of the three following error messages: 

  • Unsupported file type: 
    Be sure the track respects the formats accepted:
    • WAV and FLAC
    • 16 or 24 bit
    • 44,1 or 48 kHz
    • Mono or stereo
    • Max 480 MB

NOTE: AIFF, MP3 and M4A are not supported formats.

  • Track upload failed:
    The track couldn’t be uploaded successfully as a result of a potential internet connection issue. Try uploading the track again but first make sure to delete the track that failed to upload.

  • Track processing failed:
    The track couldn’t be processed successfully. 
    This error message means something happened when you tried to save your track in your library. Try uploading the track again but first make sure to delete the track that failed to upload.

If you're still experiencing issues uploading your track, please make sure to contact us.

To learn how to claim your artist profile on the major DSPs, click here